ABOUT US : LOCATION

Overview | Location

The UpSource® operations center is located in North Sydney, Nova Scotia. Known for its music, friendliness, and work ethic, this historic Cape Breton Celtic community provides the premier Canadian location for ensuring a stable, well-educated, high-performance call center workforce.

What makes this location so unique for our customers is the special combination of the people and the infrastructure we have put in place to support our contact center services.

Cape Breton offers an impressive workforce that is:

• highly educated
• service-oriented
• reliable
• and speaks English with a neutral accent

Customer service here is not just a job, it is a career and a way of life. With average tenure in years, the depth of knowledge of our agents allows them to gain efficiency and continually handle more and more complex issues.

And perhaps most important of all in this very personal service business, our agents approach their work with the highest level of professionalism and caring. They may work for UpSource®, but they belong to our clients.