ABOUT US : OVERVIEW

Overview | Location

UpSource® is a 21st Century outsourcer combining the best in technology, enthusiasm, and people to deliver high-quality contact center services tailored to your unique business requirements. Our full range of services—available 24/7/365—combine innovative self-service technologies with highly experienced agents to provide superior customer satisfaction and higher rates of automation.

The UpSource® team delivers more than one hundred years of expertise in the successful application of call center technology, complemented with best-practice operations. Our friendly, well-educated workforce leverages these cutting-edge resources to deliver the right answer to your customers with a smile.

Founded in 2001, the Massachusetts-based company has located its first Operations Center in Cape Breton Nova Scotia. Built on a solid Avaya communications infrastructure, our value-added technology services include revolutionary speech self-service, CTI, integrated email, digital recording with screen capture, and web chat.

Continuous learning—the central component of our operational process—consistently increases the quality of customer service we provide. Our extensive training programs coordinate tightly with on-going quality monitoring programs. And, with the active participation of our clients, the knowledge base of our stable workforce constantly evolves and expands.

UpSource® inspires the best in its employees because we are committed to our customers, our employees, and the community in which we operate.