Effective solutions for Nonprofits

Members and donors are the lifeblood of nonprofit organizations. Yet many nonprofits struggle to handle the phone calls, letters, and emails that come in from supporters. Increasingly donors and members expect that they can donate over the phone and web - and that they can communicate with the organization over the phone, through e-mail, or in Web chat.

UpSource® has developed an outsourced solution that allows nonprofit organizations to improve the quality of their responsiveness to members and donors—and at the same time—raise more money from those calls, as well as freeing up internal staff for critical program and fundraising work.

Our dedicated team focuses on providing support for nonprofit organizations. Already Environmental Defense, Doctors without Borders, and the National Trust for Historic Preservation have found that they can increase their revenues, improve responsiveness quality, and free up internal staff resources by using UpSource® to handle member relations.

Well-run member services can more than pay for itself with increased donations—just from the revenue from the calls themselves—before including the additional revenues from greater retention and more loyal donors.

UpSource® offers nonprofits the following services:

• Handling your inbound phone calls
• Responding to your e-mails
• Creating web chat services on your web site supported by our agents
• Handling your postal mail
• Performing data entry to keep data base records of donors and members up to date

We can provide all of these services 24/7/365.