PARTNERS

UpSource® partners with innovating and expert companies. We take partnerships seriously, because they ensure that we can provide our clients with the reliability they demand, innovation that drives to the bottom line, and the resources required when they need them. Our partners are not vendors whose names go on our web site—they are essential to our strategy of providing our clients with exceptional services.

UpSource® maintains an impressive set of partnerships that offer our customers a wide range of technology and resource options currently available to only the largest of companies.

Avaya
The foundation of our technology platform is Avaya, the industry-leading contact center platform that delivers open, leading-edge contact center software on a scaleable, flexible platform and architecture that supports endpoints from analog to VoIP. UpSource® is proud to be an active Avaya Showcase Partner. Avaya has frequently chosen UpSource® to test and evaluate new applications and products. As a result of our partnership, our extensive suite of Avaya products is equaled only by that of the very top global outsource providers.
http://www.avaya.com/

NACR
UpSource® has partnered with NACR to develop innovative solutions for clients who need to meet peek demands, seasonal volumes, and high-turnover labor pools, and to deal with issues of essential business continuity strategies. The largest Avaya-certified dealer worldwide, NACR is the only company to receive Avaya's "Business Partner of the Year" award four times. It has deep expertise and a total set of Avaya-based solutions for any company's communications needs. Together, UpSource® and NACR are working to creatively deploy new technologies to expand companies' internal call centers and allow clients to realize the full benefits of their investments.
http://www.nacr.com

HigherGround
To leverage our clients ability to capitalize on every customer contact, UpSource® relies on HigherGround's recording solutions and their multi-dimensional analysis and reporting tools for complete voice and data recording, quality monitoring, and performance measurement. HigherGround's proven solutions provide UpSource® with a key business intelligence platform for precise decision making and performance improvement, enabling us to offer our clients full-quality monitoring capabilities for voice and web.
http://www.highergroundinc.com/

Astute Solutions
Astute Solutions—a leading provider of CRM solutions for vertical markets—helps companies leverage Internet and telephony for a completely integrated customer relationship and information management solution. Astute's award-winning contact center management solutions improve speed-of-response, data collection, agent efficiency and customer visibility. Today Astute and UpSource® are developing innovative new solutions for clients that need to reduce costs while at the same time improving or maintaining high customer satisfaction. Astute Solutions has been awarded the Real Market's Users Choice Award for four consecutive years beginning in 2001.
http://www.astutesolutions.com/

Americontact
Through our partnership with Americontact, UpSource® offer our clients campaign-based outbound telemarketing services as well as deploying multi-site contact center solutions. A U.S.-based company, Americontact maintains call centers in the rural American heartland and a network of affiliated call centers off shore. Their team has years of proven experience in creating and certifying call centers around the globe.
http://www.americontact.com/