SERVICES : CUSTOMER CARE

Overview | Customer Care | Marketing & Sales | Extending Your Center

Comprehensive Customer Care Service

UpSource® delivers a comprehensive range of customer care services, leveraging state of the art technology with an exceptional workforce.

Our technology platform rivals any call center technology infrastructure. UpSource® puts the best technology available in reach of mid-market companies who cannot afford the capital infrastructure required to implement the technology or who are too small to garner the attention of larger outsourced providers that offer these solutions. Whether you have volumes for 10 seats or a 100, we will tailor our technology and provide you with agents as expert as any you deploy in-house.

UpSource® offers a complete set of solutions, flexibly tailored to your specific needs and business objectives, including:

Account/billing inquiries Account activations Transaction requests Portfolio updates and quotes Technical support Case Management Cross-sell/up-sell

Account/bill entry and processing Loyalty programs Complaint and issue resolution Technical resolution issue Customer profiling

We also provide all components of customer care:

In-bound customer phone calls Outbound customer follow-up Web chat Proactive web monitoring and intervention Email processing

White mail processing Data entry IVR development and deployment with advanced speech recognition Knowledge capture and knowledge base development

UpSource® is experienced supporting customer care initiatives across a wide range of industries. We offer specialized programs for both Non-Profit organizations and the Telecom Industry.