SERVICES : EXPANDING YOUR CENTER

Overview | Customer Care | Marketing & Sales | Extending Your Center

Expanding your Contact Center with UpSource® Options

UpSource® offers multiple solutions that improve call center managers' ability to extend beyond the walls of their existing center by flexibly adding capacity, enhanced services, and new technology. Connectivity and routing options using VoIP, Network Call Redirection (NCR) or a private network make it easy to seamlessly route calls based on your business rules.

By partnering with UpSource®, you can solve critical business problems while avoiding major capital expense. Using our Avaya-based state of the art technology to leverage our well-educated, stable workforce we can cost-effectively provide agent resource capacity for:

• Offering after hours support
• Handling seasonal spikes
• Providing overflow
• Growing your business
• Offering new contact channels for your customers
• Delivering business continuity protection

Detailed Options: How UpSource® Extends Your Contact Center