Services Overview

Combining state-of-the-art technology with an exceptional workforce, UpSource® offers a complete range of outsourced customer care services. Whether you have 10 work seats or 250, we will help you leverage the best call center technology infrastructure available.

 

Our flexible outsourced solutions range from comprehensive, turnkey customer care to special services integrated with your existing call center. We tailor each solution to your specific business needs and objectives.

 

UpSource® can handle 100% of your customer service, inbound sales, billing, technical support, outbound campaigns, and information requests using voice, email, fax, and web chat channels. Our total outsourced solutions can include back-office account processing, dispute resolutions, loyalty calling, and sophisticated escalations.

 

We offer after-hours and weekend support to augment your existing services.

 

Essentially, we can serve as your customer care insurance, guaranteeing continuity for your vital business and protecting the essential links to your customers. You send a small percentage of your volume to us and we will prepare a well-trained contingent work force, providing the redundancy you need at the quality level you want.

 

UpSource® also provides seasonal spike protection. While we do not take on “project work”, we do enter into longer-term relationships to protect our clients from seasonal spikes that they cannot handle with their existing capacity.